CidadãoOS - sistema de ocorrências urbanas para apoio à gestão pública de Camaçari

Abstract

ABSTRACT Camaçari (BA) underwent an accelerated urbanization process from the 1970s onwards, driven by the installation of the Petrochemical Complex, generating infrastructure problems that persist to this day, such as failures in public lighting, potholes in roads and irregular waste disposal, mainly affecting peripheral regions. Added to this, the lack of organized channels for citizens to register and monitor these demands hinders public action. This study aimed to develop and evaluate the CidadãoOS web platform, designed for the registration and georeferenced visualization of urban occurrences as a tool to support municipal public management. The research is applied in nature and used Design Science Research as its methodological approach. The platform was developed with full stack architecture — Spring Boot, Svelte and MySQL —, with an interactive map integrated by Leaflet and OpenStreetMap, covering four user profiles. The evaluation through simulated scenarios confirmed the adherence of functionalities to the defined requirements, and the spatial analysis of records demonstrated, based on simulated data, the platform's ability to identify potentially priority areas, in a real-world scenario, and recurrence patterns by sector. It is concluded that the solution presents technical viability and potential to contribute to transparency and citizen participation, with the main limitations being the use of simulated data and the absence of validation in a real institutional environment. Keywords: urban infrastructure; citizen participation; web systems; urban management; Design Science Research.