Assistente de atendimento aos usuários do sistema de certificados do IFBA campus Vitória da Conquista

Abstract

This paper proposes the development of a Chatbot to assist users of the Certificate System at IFBA - Campus Vitória da Conquista. The growing demand for digital services and the need to enhance user interaction highlight the importance of implementing this solution. The chatbot was developed using artificial intelligence, machine learning, and natural language processing techniques to provide efficient and automated support. This study includes a theoretical review of the technologies involved and discusses potential enhancements for future work. The central hypothesis is that integrating the chatbot into the system will significantly improve user experience and streamline administrative processes