Cibersegurança corporativa: uma visão sobre a importância da Segurança da informação nas áreas de atuação dos prestadores de suporte técnico

Abstract

This work addresses the importance of information security in the corporate context, with a specific focus on the areas of technical support discussions. The research was developed through a literature review and analysis of recent cybersecurity reports, identifying recurring vulnerabilities such as private authentication, compromised credentials, and insecure configurations. It was evidenced that technical support, in addition to ensuring the operational maintenance of systems, plays a strategic role in threat detection, implementation of best practices, and incident response. International standards and frameworks, such as ISO/IEC 27001 and the NIST Cybersecurity Framework, were verified, as well as strategies adopted by leading companies such as Cisco, Microsoft, and IBM. The results demonstrate that the adoption of structured risk management practices, threat protection, and continuous training contributes to building more secure corporate environments. It is concluded that strengthening cybersecurity in technical support not only protects sensitive data and ensures operational continuity, but also represents a competitive advantage for organizations.