Mapeamento e modelagem de processos da gerência de registros acadêmicos em um Instituto de Ensino Superior

Abstract

The objective of this study is to analyze how the application of Process Management can optimize efficiency in the flow of student requests in the Higher Education Academic Records Management - GRA3, of the Federal Institute of Education, Science and Technology of Bahia - IFBA Campus Salvador, using process management (BPM), BPMN notation and Bizagi® software for process modeling. The methodology applied was action research and in terms of objectives it is classified as exploratory, documentary and descriptive with a qualitative approach. The comparative method was used as a research strategy when used to analyze differences and similarities in services between IFBA, the Federal Institute of Education, Science and Technology of São Paulo - IFSP and the Federal Institute of Education, Science and Technology of Sertão Pernambucano - IFSertão-PE with regard to the use of the Unified Public Administration System - SUAP. After analyzing the flows, it was possible to observe the underutilization of SUAP at IFBA and that GRA3 should make some changes to the service process, mainly in relation to deadlines and, if possible, use SUAP in its entirety as an alternative to improve the response to student requests.